Terms and Conditions of Sale

Freight

Free freight program is offered on single phase pumps, and small engine gas pumps and generators, on purchase order over $4 000,00.
All three phases pumps, all diesel and Gas pumps on trailers and/or skids are excluded from the free freight program.

Payment

Net 30 days.

Discount Program

Contact your technical representative.

Warranty

Tsurumi Canada 2 years limited warranty applies only on single phase submersible pumps. Model F-13, L4000 and three phase industrial pumps are subject to our 1 year limited warranty.
All pumps within warranty period must be received non-disassembled to have warranty consideration.

Pricing

All prices are in Canadian Dollar currency.
Prices are effective as of January 01, 2022.
Tsurumi Canada warehouses are located in Vancouver, Edmonton, Saskatoon, Winnipeg, Toronto, Montreal and Moncton.
Prices and products specifications are subject to change without notice.

Restocking Procedure

Three phase submersible pump along with trailer and skid mounted diesel or gas pumps are not returnable.
Contact your sales representative to correctly size and select the right pump for your customers application.
Return Goods Autorisation (RGA) number must be requested in contacting our headoffice.
No RGA number will be issued over 60 days after invoice date.
Returns will be considered only on items we keep in stock.
A minimum of 25% restocking fees will apply + freight cost.
Return freights ar customer charge.
No returns are possible on special orders and used pumps (even if just tested).
Gas pumps or generators wich has been in contact with gas or oil will not be refund, and will be invoiced to our agent.
Original undamaged boxes are mandatory.